Courageous Together Terms of Use and Privacy Policy

Courageous Together Program - Terms of Use and Privacy Policy

The following Terms of Use are entered into between You and From Crisis to Connection, LLC (“Company”, “we”, or “us”).

The following terms and conditions, together with any documents they expressly mention or incorporate by reference (collectively, “Terms of Use”), govern your access to and use of www.courageoustogetherprogram.com including any content, programs, functionality or services offered through the site or related sites (the “COURSE”), whether as a guest or a registered user.

Please read these Terms of Use carefully before you start to use the Course. By using the Course or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated by reference. If you do not agree to these Terms of Use including the agreements incorporated documents, you cannot access or use the Course.

This Course is offered and available to users who are 18 years of age or older. By using this Course, you represent and warrant that you are of legal age to form a binding contract with the Company and comply with the terms of this Agreement. If you do not meet all of these requirements, you must stop using the Course.

1.0 COURSE/SERVICE. From Crisis to Connection, LLC (herein referred to as “Company”) agrees to provide the Courageous Together Program (herein referred to as “Course”) as identified on the Course. As a condition of purchasing and participating in the Course, you agree to be bound by all the policies and procedures set out in this Agreement, including those incorporated by reference.

As part of the Course, the Company shall provide you:

A Password Protected Course Area: The Company shall maintain a Course Area that may include various types of content, including video, audio, written lessons, worksheets, and other training and support materials. You shall have access to this Course Area for as long as the Course Area exists, however no less than 60 days. In the event that Company intends to close the Course Area, it shall provide you with a 30-day notice, which is what is referred to as “Lifetime Access” in any marketing material.

Company representatives/Geoff Steurer may conduct office hours/live Question and Answer sessions each week inside the Course Group. At the completion of your Course Period, the Company shall automatically remove you from this Course Group.

Private Coaching/Small Group Coaching: The Company may schedule coaching calls that will depend on your timely participation in the calls. You should show basic etiquette for other participants and for Company’s time and should not interrupt or monopolize the conversation. You should not share any confidential information learned from the call, including information learned from the Company or from other participants. Please be respectful and courteous to make the best use of this Course feature.

Process partners: The Company may pair up participants with a process partner in voluntary group coaching calls if indicated. You should show basic etiquette for the other participant. You should not share any confidential information with your accountability partner and use your best judgment in sharing any personal or identifying details. Company does not perform any type of background check and is not responsible for the conduct of any third parties within the group, including an accountability partner. If you have any concerns, please contact the Course staff at [email protected]

Bonuses: Company may offer bonuses to individuals who sign up for the Course. You shall be entitled to any bonuses offered at the time of your enrollment. Bonuses are not guaranteed to be available for the entire lifespan of the Course and they vary depending on specific live and automated promotions throughout the year.

2.0 Disclaimer.

The Company’s Terms of Use, Privacy Policy, and Disclaimer are hereby incorporated by reference into this agreement. Except as modified by this Agreement, each of those agreements and policies shall apply fully to your participation in the Course.

You understand Company is not serving you as a licensed professional and is not providing legal, financial, healthcare, therapeutic advice, diagnosis or treatment. You understand that Consultant has not promised and will not; (1) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (2) diagnose or treat any illnesses or disease or (3) promise any set of results from the Course. You understand that a relationship does not exist between the parties after the conclusion of this Course. If the Parties wish to continue their relationship, they shall execute a separate agreement that explicitly governs that relationship.

3.0. PAYMENT

In consideration of your access to the Course, You agree to pay the following fees:

You must pay the balance reflected on the sales checkout page (due immediately). You must pay the initial monthly payment today and then your selected payment method will be automatically charged on a monthly basis until you cancel your membership. You will remain responsible for those payments unless you obtain a refund according to the Course’s Refund Policy set forth below. You may not cancel or avoid these payments except through the Refund Policy. In the event that any payment is not made, the Company shall immediately suspend your access to the Course. This will immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas limited to paying members, and other resources.

4.0. METHODS OF PAYMENT

You hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Payment section above.

5.0. REFUND POLICY

For annual access memberships, we offer a 14-day money-back guarantee from your purchase date. To request a refund within this period, email [email protected] with your order details. After 14 days, no refunds will be issued. Monthly memberships are non-refundable.

6.0. CONFIDENTIALITY

The Company respects your privacy and will not disclose any information you provide except as set forth in this Agreement and in the incorporated Privacy Policy. As a condition of participating in the Course, you hereby agree to respect the privacy of other Course participants and to respect the Company’s confidential information.

Specifically, you shall not share any information provided by other Course participants outside of the bounds of the Course, in any format, unless you receive express written permission from such other participant to share the information. Similarly, the content of the Course contains the Company’s proprietary methods, processes, forms, templates, and other information. You hereby agree not to share the information provided in the Course with anyone other than the Company, it’s owners and employees, and other Course participants.

7.0. GUEST CONTENT

The Company may provide information from a third party in the form of a podcast guest interview, audio interview, interview on another platform, guest blog post, panel, roundtable, or other format. The Company does not control the information provided by any third-party guest or its truthfulness and cannot guarantee the veracity of any guest information.

Individuals who agree to appear as guests or contribute content in any way to the Company agree to transfer all intellectual property rights they may have in any such interviews to the Company and further provide a license to any rights they are unable to assign.

8.0. NO TRANSFER OF INTELLECTUAL PROPERTY

All content included as part of the Course, such as text, graphics, logos, slides, images, audio, video, as well as the compilation thereof, and any software used in the Course, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You cannot use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans in the Course are the trademarks of their respective owners.

Your participation in the Course does not result in a transfer of any intellectual property to you, and, as a condition of participation in the Course, you agree to observe and abide by all copyright and other intellectual property protection.

You are granted a limited, personal, non-exclusive, non-transferable, license to access and use the Course content and resources for your own personal or internal use. You hereby agree that you will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Course. By ordering or participating in Course/Courses, you further agree that you shall not create any derivative work based upon the Course and you shall not offer any competing products or services based upon any information contained in the Course.

The Company content is not for resale. Your participation in the Course does not entitle you to make any unauthorized use of any protected content, and in particular you will not remove or alter any proprietary rights, metadata, footnotes, watermarks or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized herein.

You hereby agree that any infringement of the Company’s intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the Company’s intellectual property rights, your access to the Course will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees. You may also be subject to further penalties or damages as permitted by the fullest extent of the law. You acknowledge that the actual damages likely to result from breach of this Section are difficult to estimate on the date of this agreement and would be difficult for the Company to prove. The parties intend that your payment of the Liquidated Damages Amount would serve to compensate Company for any breach by you of its obligations under this Section, and they do not intend for it to serve as punishment for any such breach by You. Each instance of noncompliance with this prohibition constitutes a separate instance of infringement, and subjects You to a payment obligation in the amount of $150,000 USD per infringement, as liquidated damages and not as a penalty.

The Company provides various resources on this Website, which users may access by providing an email address. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our resources provided in exchange for an email address (the “Freemium Content”) for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Freemium Content in any manner.

By downloading the Freemium Content, you agree that the Freemium Content you download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

By downloading the Freemium Content, you further agree that you shall not create any derivative work based upon the Freemium Content and you shall not offer any competing products or services based upon any information contained in the Freemium Content.

9.0 INDEPENDENT CONTRACTOR STATUS

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. The Company is agreeing only to provide you with access to the Course, for information and educational purposes. The information contained in the Course, including any interactions with the instructors, is not intended as, and shall not be understood or construed as professional advice.

10.0 FORCE MAJEURE

The Company shall not be liable or responsible to you, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in performing any term of this Agreement if caused by acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), server failures, data breaches, data loss or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

11.0 SEVERABILITY/WAIVER

If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate such term in any other jurisdiction.

12.0 MISCELLANEOUS

You agree to hereby absolve the Company of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the Course and/or any information and resources contained in the Course. You agree that the Company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Course.

The information, software, products, and service included or available through the Course may include inaccuracies or typographical errors. Changes are periodically added to the information in the Course. The Company and/or its suppliers may make improvements and/or changes in the Course at any time.

The Company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Course for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. The Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall the Company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Course, with the delay or inability to use the Course or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Course, or otherwise arising out of the use of the Course, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company or any of its suppliers has been advised of the possibility of damages. Because some States or other jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. If you are dissatisfied with the Course or any portion of it, your sole and exclusive remedy is to discontinue using the Course.

13.0 ASSIGNMENT

You may not assign this Agreement without the express written consent of the Company.

14.0 MODIFICATION

The Company reserves the right, in its sole discretion, to change the Terms under which the Course is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.

15.0 TERMINATION

The Company reserves the right, in its sole discretion, to terminate your access to the Course and the related services or any portion thereof at any time, if you become disruptive to the Company or other Course participants, if you fail to follow the Course guidelines, or if you otherwise violate this Agreement. You shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.

16.0 INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Course and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

17.0 RESOLUTION OF DISPUTES

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to this Course, the Company, any and all contracts you enter into with the Company, and any and all of the Company’s products and services.

To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in St. George, Utah. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct an arbitration related solely to any individual claims you and/or any entity related to you asserts against the Company. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.

18.0 INTERNATIONAL USERS

The Service is controlled, operated and administered by the Company from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Company Content accessed through the Course in any country or territory or in any manner prohibited by any applicable laws, restrictions or regulations.

Last Updated: October 1, 2024

Group Coaching & Discussion Forum Agreement

We are excited for you to participate in our group coaching and discussion forums in Courageous Together. This Agreement is a binding contract that will outline both of our expectations and responsibilities, so we can have a clear working relationship—because we love clear boundaries.

1.0 Term and Termination:

This Agreement takes effect immediately upon registration for Courageous Together, and it remains in full force and effect until you are no longer a member of the Courageous Together program.

2.0 Services:

During the Term, the Host will offer the following services (the "Services") as part of the program:

Weekly one-hour group coaching calls via Zoom/virtual meeting.
Access to a private discussion forum.

3.0 Payment:

You, the Participant, agree that you have carefully considered the cost and investment of this program and that you are financially willing and able to voluntarily invest in this program. You represent that, by doing so, you are not incurring any economic hardship in any way. When paying by credit card or ACH, you give us permission to automatically charge your credit card or debit card as payment for the program without any additional authorization from you.

3.1 Payment Details: If there is a problem with the payment method, you will be notified by e-mail and then have a 5-day grace period to make the payment following the due date, otherwise your participation in the program will be put on hold. If no payment is made within the 5-day grace period, you will be terminated from the Program and assessed late fees at the rate of 2% each month, or the maximum statutory rate, until payment has been made in full. Host shall not be liable for any damages, losses, or liabilities that may arise out of Participant’s suspension of performance and/or withholding of materials due to Participant’s non-payment. Host shall be entitled to all of its costs of collection of outstanding amounts, including attorney fees. Participant will be responsible for any additional expenses required for implementation (including, but not limited to books, software, stock media, third-party services, etc.).

3.3 Refund Policy: Please consider the investment of time, money, and other resources carefully before participating in the program. It is our intention for you to benefit from the Courageous Together Program and receive value from it.

4.0 Participant Obligations:

4.1 Scheduling: Group coaching calls will be posted prior to the meeting. We understand that scheduling conflicts arise, but we hope you will make attendance a priority for your and the group’s benefit. Coaching calls will not be recorded and provided to participants.

4.2 Community Guidelines: You agree that you will not participate in the Program in any way that:

Is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, disrespectful, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, violent or degrading;
Infringes the intellectual or other proprietary interests of third parties;
Distributes spam, chain letters, pyramid (and other such selling and marketing schemes), computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of any site or computer software, hardware or other electronic equipment;
Violates any law, including any breach of confidentiality;
Encourages or incites any other person to engage in any of the above behavior.

5.0 DISCLAIMER:

Host is not offering the Program as a therapist. Participant understands that Host has not promised, shall not be obligated to and will not act as a therapist providing psychoanalysis, psychological counseling, or behavioral therapy

6.0 LIABILITY:

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, HOST MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND OR NATURE— EXPRESS OR IMPLIED—WITH RESPECT TO THE Program PROGRAM SERVICES NEGOTIATED, AGREED UPON, AND RENDERED. IN NO EVENT SHALL THE HOST BE LIABLE TO THE PARTICIPANT FOR ANY INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT THE PARTICIPANT MAY INCUR, THE HOST’S ENTIRE LIABILITY UNDER THIS AGREEMENT, AND THE PARTICIPANT’S EXCLUSIVE REMEDY, SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE PARTICIPANT TO THE HOST UNDER THIS AGREEMENT FOR ALL SERVICES RENDERED THROUGH AND INCLUDING THE TERMINATION DATE. WHILE WE ARE DEEPLY COMMITTED TO PROVIDING PARTICIPANT WITH A PROGRAM THAT WILL HELP PARTICIPANTS ACHIEVE THEIR GOALS, THE FINAL DECISION ABOUT ACTING ON ANY COUNSEL AND THE RESULTS ACHIEVED ARE PARTICIPANT’S INDIVIDUAL AND SEPARATE DECISION. HOST WILL BE INDEMNIFIED AND HELD HARMLESS FROM ANY CLAIMS, DEMANDS, CAUSES OF ACTION, OR LITIGATION INCLUDING, BUT NOT LIMITED TO, ALL COSTS AND REASONABLE ATTORNEYS’ FEE, WHICH MAY ARISE OR BE INCURRED BY REASON OF THE SERVICES PERFORMED BY HOST.

7.0 Confidential Information:

Confidentiality is important. Participants get the most value out of this program when they can expect Participants to respect confidentiality and to not share private and confidential information (“Confidential Information”) outside of the group. As a condition of participating in the program, you hereby agree to respect the privacy of other program participants and to respect the Host’s confidential information. You understand that Confidential Information means physical and digital information not generally known or available outside of this Program and physical and digital information entrusted to the Host or Participants in confidence by third parties. You also agree not to make copies, screenshots, recordings, or other reproductions of such Confidential Information, except as authorized by the Host or the Participant sharing the information. To use and facilitate this Program, we may also seek personally-identifying information including your name, e-mail address, phone number, street address, and billing information (Confidential Information), or you may offer or provide a comment, photo, image, video or any other submission to us when using or participating in the Program (“Other Information”). By providing Confidential Information or Other Information to us, you grant us permission to use and store such information. We, in turn, will use our best efforts to keep your Confidential Information safe, secure, and confidential in accordance with this Agreement.

Please note that whenever you voluntarily share your Confidential Information or Other Information or make it available for viewing by others, the Confidential Information or Other Information may be seen, collected, disclosed or used by others; therefore, we cannot be responsible for any disclosure or unauthorized use by others.

All Confidential Information granted to us will be held in confidentiality and will not be disclosed to others, except that we may disclose Confidential Information: (1) pursuant to this Agreement, (2) if required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on the Host, our partners, sponsors, investors, affiliates, or others, (5) to protect and defend our property rights or those of others, and/or (6) to act as immediately necessary to protect the personal safety of others.

Notwithstanding the limitations of this section of the Agreement, you may freely share your personal experience of the Program with others.

8.0 No Transfer of Intellectual Property:

Any content or materials provided by Host or through the Program program is copyrighted and is intended for Participant’s individual use only as a single-user licensee. Participant is not authorized to use any of Host’s intellectual property for Participant’s business purposes. All intellectual property, including Host’s copyrighted program and/or course materials (including handouts, questionnaires, workbooks, slides, files or otherwise) shall remain the sole property of the Host. No license to sell or distribute Host’s materials is granted or implied. By purchasing this product, Participant agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Host is confidential and proprietary and belongs solely and exclusively to the Host, (3) not to disclose such information to any other person or use it in any manner other than in discussion with the Host. Further, by purchasing this product, Participant agrees that if Participant violates, or displays any likelihood of violating, any of Participant’s agreements contained in this paragraph, the Host will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.

9.0 Entire Agreement:

This document reflects the entire Agreement between the Host and the Participant and reflects a complete understanding of the Parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Host and the Participant.

10.0 Dispute Resolution:

Should the Host and Participant ever have any differences, it is hoped that they could work them out amiably through e-mail correspondence. However, if Host and Participant are unable to seek resolution within 14 days, the Parties agree now that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both Parties, unless both Parties agree otherwise in writing. Participant understands and agrees now that the only remedy that can be awarded to Participant through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. The Parties both agree now that the decision of the arbitrator is final and binding and may be entered as a judgment into any court having the appropriate jurisdiction. The Participant also agrees that, should arbitration take place, it will be held where the Host’s principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.

11.0 Non-Disparagement:

If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Program, the Company, or the Host, or to communicate with any other individual, company, or entity in a way that disparages the Program or harms the Host’s reputation in any way, including on social media. In arbitration or when required by law, of course, the Participant is not prohibited from publicly sharing thoughts and opinions.

12.0 Severability:

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

13.0 Waiver:

The failure of either Party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that Party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

14.0. Applicable Law:

This Agreement shall be governed and construed in accordance with the laws of the State of Utah, without giving effect to any conflicts of laws.

15.0 Headings:

Headings in this Agreement are for convenience only and do not confer rights or obligations, nor alter any terms of this Agreement.

16.0. Assignment:

Neither Party can assign this contract to anyone else without written permission.

PRIVACY POLICY

Updated: October 5, 2024

Introduction

We care about your privacy online, so here is relevant information regarding privacy on our Website, www.courageoustogetherprogram.com as owned and operated by From Crisis to Connection, LLC (“we”; “us”; or “our”). Our goal is to safeguard the privacy of all our visitors and users; to explain who we are and how and why we collect, store, use, and share personal information; and to explain your rights in relation to your personal information. By using this Website, you agree to the following Privacy Policy. Please read this policy carefully before using this Website. This Policy applies to this Website, and any sites, mobile apps, or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.

No Use for Children

Our Website and any offerings or services on it are not intended for anyone under 13 years of age or anyone considered a child under their country’s laws. If you are under 13, you may not use or provide any information on this Website, use any of its features, register for an account, make any purchases, use any of the interactive or public comment/community features, or provide any information about yourself to us.

If we learn that we have received personal information from a child without validated parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]

Personal Information We Collect and Use

We collect a variety of information from you when you visit our Website, make purchases, or interact with us on social media or with advertising partners. By accepting this Privacy Policy, you specifically consent to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests.

The information we collect may include:

Personal Data: Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our Website or any mobile application. You provide some of this information when you register with or make purchases from our Website. You may also provide this information by participating in various activities associated with our site, including interacting with any community features or providing user-generated content, contacting us with questions, or participating in any group or community activity. Your decision to disclose this data is entirely voluntary.

Derivative Data: Derivative data is information that our servers automatically collect about you when you access our Website, such as your IP address, browser type, the dates and times that you access our Website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application or service.

Financial Data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our Website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processor, Stripe, and you should review these processors’ respective Privacy Policies to determine how they use, disclose, and protect your financial data.

Social Networking Data: We may access personal information from social networking sites and apps, including but not limited to: Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information linked to those accounts. If you do not want us to access this information, please go to the specific social networking site and change your relevant privacy settings.

Mobile Device Data: If you use our Website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Other Data: On occasion, you may give us additional data by entering a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are voluntarily offering this kind of information.

Cookies and Similar Technologies

Like many Websites, this site uses cookies, pixels, and similar technologies to track particular aspects of you and other people who visit us. Cookies are tiny files that are downloaded to your computer to track particular aspects of your activity online to help us learn certain things about our Website. This tracking is done to provide us with information on how people move about the site, what is of interest to them and what is not, how our marketing is performing, and incidental items such as what percentage of users access the site from a personal computer versus a mobile phone. You may block most cookies by adjusting your browser settings as well as responding to cookie-consent notices that may appear when you visit this site.

How We Use Your Information

Your personal information allows us to offer you certain products and services, including the use of our Website; to fulfill our obligations to you; to customize your interaction with our company and our Website; and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our Website).

Specifically, we may use the information and data described above to:

Create and administer your account
Deliver any products or services purchased by you to you
Correspond with you
Process payments or refunds
Contact you about new offerings that we think you will be interested in
Interact with you via social media
Send you a newsletter or other updates about our company or Website
Deliver targeted advertising
Request feedback from you
Notify you of updates to our product and service offerings
Resolve disputes and troubleshoot any problems
Administer contests or giveaways
Generate a profile that is personalized to you, so that future interactions with our Website will be more personal
Compile anonymous statistical data for our own use or for a third party’s use
Assist law enforcement as necessary
Prevent fraudulent activity on our Website or mobile app
Analyze trends to improve our Website and offerings

Why We Disclose Your Information

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our Website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and Website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

The following are specific reasons why we may share your information.

Third-Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, and customer service.

By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Other Third Parties: We may share information with advertisers, our investors, or other third parties for the purpose of conducting general business analysis. If we do so, we will make reasonable efforts to inform you if required by law.

Sale or Bankruptcy: If our whole company or some of its assets are sold, merged, restructured or the company goes out of business or enters bankruptcy, your information may be an asset that is transferred to a third-party successor. Such a successor is not bound by this Privacy Policy and may have its own privacy terms.

Interaction with Others: If you interact with others on our Website or mobile app, such as participating in a group chat, group video, program, or online course, other users may have access to some of your data, including your name, image, likeness, profile picture, and your history of interaction with our Website, such as prior comments or posts. Your participation in any such interaction or recording is your consent to that recording and a release of all moral rights to the recording or interaction.

User-Generated Content: If you submit user-generated content including any comments, reviews, or posts online, that content may be viewed by others, and we may distribute that content outside the Website for any purpose.

External Links: Our Website may include links to other Websites not controlled by us. We do not regularly monitor the websites of third parties and are not responsible for any content on the sites or any damages you suffer by using these links. We are not bound by the privacy policies of any third-party website that you access by a link, and they are not bound by ours. We encourage you to read the policies of those third-party websites before interacting with them or making purchases as they may collect different information via different methods than us.

Other Purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

EEA/GDPR Users

This website is operated in the United States and the third parties with whom we might share your personal information as explained above are also located in the United States or other countries located outside the EU. If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, see “How to Contact Us” below or email us at [email protected]. We will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

If you are covered by the General Data Protection Regulation, you have a number of rights, including the rights to:

Fair processing of information and transparency over how we use your personal information.
Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address.
Correcting any mistakes in your information which we hold.
Erasure of personal information concerning you in certain situations.
Receiving the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit that data to a third party in certain situations.
Objecting at any time to processing of personal information concerning you for direct marketing.
Objecting to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
Objecting in certain other situations to our continued processing of your personal information and restricting our processing of your personal information in certain circumstances.

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you would like to exercise any of those rights, please:

Email, call, or write to us.
Provide us enough information to identify you (e.g., name, e-mail address, mailing address, username, billing details).
Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill).
Provide us with the information to which your request relates, including any account, order or reference numbers, if you have them.

California Users’ Rights Under the CCPA

The California Consumer Privacy Act of 2018 (“CCPA”) took effect January 1, 2020 and provides California consumers with certain rights regarding their personal information.

The section “Personal Information We Collect and Use” explains the specific details of personal information that we collect. The CCPA also requires listing categories of personal information collected. As defined by the CCPA, we collect, or have collected in the past 12 months, the following categories of personal information:

Identifiers (such as name, email address, postal address, phone number, IP address)
Personal information categories listed in the California Customer Records statute [Cal. Civ. Code § 1798.80(e)] such as name, contact information, employment
Commercial information (such as transaction information, purchase history, payment information)
Internet or other electronic network activity information (such as browsing history, search history, online behavior)

Personal information, as defined by the CCPA, does not include publicly available information from government records and de-identified or aggregated consumer information.

We use and disclose the categories of personal information we collect from and about you consistent with the business purposes discussed in the section “How We Use the Information.”

The CCPA also sets forth obligations for businesses that “sell” personal information to third parties. We do not “sell” personal information and have not sold any personal information in the past 12 months. However, we recognize that exchanging your information to other providers for something of value may be considered “selling” under the CCPA’s definition and want to err on the side of transparency.

If you are a California resident, you may have the following consumer rights under the CCPA:

Right to know about personal information collected, used, disclosed, or sold. You have the right to request that we disclose to you the categories of personal information we collect or disclose (or have collected or disclosed in the past 12 months) about you, the categories of sources of such information, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share/disclose personal information. This information is also explained throughout this Privacy Policy.
Right to request deletion of personal information. You have the right to request the deletion of your personal information we have collected from you, subject to certain conditions and limitations under the law.
Right to Opt Out of the sale of personal information. The CCPA provides consumers with the right to opt out of the sale of their personal information. We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes as defined under the CCPA.
Right to non-discrimination for exercising a consumer privacy right. We will not discriminate against you for exercising any of your rights under the CCPA.

To exercise any of your rights as set out above, please contact us at [email protected] or From Crisis to Connection, LLC - 393 E. Riverside Drive Suite 3B, St. George, UT 84790. You will be required to verify your identity before we are able to fulfill your request. You can designate an authorized agent to make a request on your behalf. To do so, you will need to provide a written authorization or power of attorney signed by you for the agent to act on your behalf. You will still need to verify your identity with us. Note that consumers may only make a personal information request twice in a 12-month period under the CCPA. We will work to respond to your verifiable request within 45 days of receipt. Certain information may be exempt from requests under applicable law.

Nevada Users’ Rights

Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their personal information to third parties who will sell or license their information to others. If you are a Nevada resident and would like to make such a request, please contact [email protected] with your request.

Do Not Track Signals

Pursuant to California law, we hereby disclose that we do not currently honor Do Not Track signals issued by browsers or other third-party sources.

Privacy Concerns, Contacting Us, Complaints

You can contact [email protected] with any questions or requests about these policies or your personal data.

Legal Disclosures of Personal Information

We may process, store, and disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to 1) conform to the edicts of the law or comply with legal process served on us; 2) protect and defend our rights or property; or 3) act under exigent circumstances to protect the safety of the public or users of the site.

We comply with the Digital Millennium Copyright Act of 1998 and, as part of the compliance process, we may be required to disclose whatever information we have for you to a copyright holder who has submitted a complaint to us.

Severability

If any part of this Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of UTAH.

Privacy Policy Modifications and Updates

We may update and modify this Privacy Policy at any time. We will email you if we update this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of the Website and/or its services serves as your acceptance of these updated terms.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].